BGV’s developers, Mike and Rob Millisor along with partner Mike Dudick, have been dedicated to bringing families together to create unforgettable experiences that lead to grand vacations since 1984.
Having called Breckenridge home for over three decades, we passionately share our love of this dynamic mountain town with our owners and guests. It is our sole mission to create Grand vacations for thousands of families, while actively giving back to our community. The developers of the company also embrace the concept that BGV would be the best in sales if they were first and foremost the best in customer service. The company has grown from seven to more than 600 highly-trained employees whose passion for excellence is reflected through consistently high Net Promoter scores from almost 25,000 owners.
Tragically, Rob Millisor passed away in October 2015 while on a humanitarian visit to Nepal. His selflessness and insurmountable drive to help others continue to inspire us all and we are humbled to pay tribute to Rob’s passion for giving back. He is greatly missed by us all, but his legacy lives on.
Now, with a company made up of over 600 employees, the developers continue the family feeling of a small company that has led to their success. They make a conscious effort to know each and every employee, and they have structured the management and support staff in a way that has fostered communication and mobility within the company.
The management team created its mission statement, “Our Family Commitment: Always Grand Vacations,” and implemented training programs to guarantee a culture of excellence in customer service for all employees. The resulting five hospitality standards at Breckenridge Grand Vacations are:
- We always greet every guest with enthusiasm.
- We always treat all guests, vendors, employees – everyone – with respect.
- We always make every guest contact positive.
- We always take personal responsibility for creating grand vacations.
- We always anticipate guests’ needs.
To this day, Mike and Mike believe in a hands-on management style that ensures the level of excellence they expect from their highly trained staff.